Last Updated: Oct 16, 2018
- Personal Information We Obtain
- How We Use Personal Information
- Cookies and Other Technologies
- How We Share Your Personal Information
- Your Rights and Choices General Data Protection Regulations (GDPR)
- How to Contact Us
The data we obtain varies based on the Offerings you use. We obtain personal information through your interaction with the Offerings, such as when you:
- create an account in our store;
- request a QT service, training, or mentoring;
- sign up for an online program, event, seminar, or promotion;
- participate in QT events, surveys, questionnaires, research or evaluations; or
- correspond with us or request information from us.
The types of personal information we obtain include:
- contact information (such as name email address, telephone number, postal or other physical address) for you or for others (e.g., principals in your business or billing contacts);
- information used to create your online account (such as username and password);
- billing and financial information (such as name, billing address, payment card details and bank account information and purchase history);
- location data (such as data derived from your IP address, country and zip code);
- the precise geolocation of your mobile device;
- personal information contained in forums, blogs, and testimonials you provide or that we obtain from publicly available sources (such as social media channels);
- information related to participation in classroom or online training, including programs completed and certifications achieved;
- information necessary to provide support or other paid consulting services (such as contact details, chat services, support details, and event history);
- personal information contained in content you submit to us (such as through our “Contact” feature or other in-product or in-service messaging); and
- other personal information we obtain through our Offerings.
Please note that providing personal information to us is voluntary on your part. If you choose not to provide us certain information, we may not be able to offer you certain products and services, and you may not be able to access certain features of the Online Channels.
- provide and administer our products and services (including websites for which you have registered);
- process and fulfill orders in connection with our products and services and keep you informed about the status of your order;
- help you complete a transaction or order and provide customer support;
- bill you for products and services you purchased;
- provide training, support and consulting services;
- create and manage your account with QT;
- operate, evaluate and improve our business (such as by administering, developing, enhancing and improving our products and services; managing our communications and customer relationships; and performing accounting, auditing, billing, reconciliation and collection activities);
- perform data analytics (such as research, trend analysis, financial analysis and customer segmentation);
- communicate with you about your account and orders (including sending emails relating to your registration, account status, order confirmations, renewal or expiration notices and other important information);
- conduct marketing and sales activities (including sending you promotional materials, generating leads, pursuing marketing prospects, performing market research, determining and managing the effectiveness of our advertising and marketing campaigns and managing our brand);
- communicate with you about, and administer your participation in, events, programs, promotions and surveys;
- verify your identity and protect your account against unauthorized use or abuse of our services;
- protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities;
- comply with and enforce relevant industry standards, contractual obligations and our policies;
- maintain and enhance the security of our Online Channels, products, services, network services, information resources and employees; and
- respond to your inquiries.
- performance of a contract with you or a relevant party;
- our legitimate business interests;
- compliance with a legal obligation, a court order, or to exercise or defend legal claims; or
- your consent to the processing, which you can revoke at any time.
We may combine data collected from you with other sources to help us improve the accuracy of our marketing and communications as well as to help expand or tailor our interactions with you. This includes combining personal information we obtain through Online Channels with information we obtain through Offline Channels, as well as other information (such as referral programs), for the purposes described above. We may anonymize or aggregate personal information and use it for the purposes described above and for other purposes to the extent permitted by applicable law. We also may use personal information for additional purposes that we specify at the time of collection. We will obtain your consent for these additional uses to the extent required by applicable law.
Where required by applicable law, we will obtain your consent for the processing of your personal information for direct marketing purposes.
We use these automated technologies to collect information about your equipment, browsing actions, and usage patterns. The information we obtain in this manner includes IP address and other identifiers associated with your devices, types of devices connected to our Offerings, device characteristics (such as operating system), language preferences, referring/exit pages, navigation paths, access times, browser preferences and characteristics, installed plugins, local time zones, local storage preferences, clickstream data and other information about your online activities. We use on our Online Channels both first-party cookies (served directly by our website domain when you visit our Online Channels) and third-party cookies (served by a third-party website when you visit our Online Channels and certain third-party websites with whom we have partnered). Some of these cookies are session cookies (which are automatically deleted when you close your browser) and others are persistent cookies (which remain on your computer or other Internet-connected device for a period of time after you end your browsing session, unless you delete them).
The cookies we use on our Online Channels include (1) essential and functional cookies; (2) analytics cookies; and (3) targeting/advertising cookies, as described below.
Analytics Cookies We use commonly-used internet technologies like cookies and Google Analytics to track and analyze site visitors and customer interactions.
Advertising Cookies Advertising cookies are used to control and manage advertisements. These Cookies may collect information on whether a user has reacted to an advertisement and visited another website. Such cookies help us to offer you content and provide targeted information that is more relevant to your interests. They also help us to measure the effectiveness of our advertisements and communications. In the EU, we deploy analytics and advertising cookies on our websites only when users have opted-in as required by applicable law.
Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all of the features of our Online Channels. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device.
The providers of third-party apps, tools, widgets and plug-ins on our Online Channels (such as Twitter, LinkedIn and Facebook) also may use automated means to collect information regarding your interactions with these features. This information is collected directly by the providers of the features and is subject to the privacy policies or notices of these providers. To the extent permitted by applicable law, QT is not responsible for these providers’ information practices.
We do not sell or otherwise disclose personal information about you except as described here or at the time of collection. QT may share personal data in the following ways:
- if sharing your data is necessary to provide a product, service or information you have requested;
- to keep you up to date on the latest product announcements, special offers or other information we think you would like to hear from our business partners;
- for the purposes of validating employment, training completed or product certifications achieved;
- with our customers to report and help manage issues requiring support or as part of consulting services;
- with our customers to inform them about their users’ use of our services (such as when a user has obtained credentials or completed a course); and
- with service providers we have engaged to perform services on our behalf (such as payment processing, order fulfillment, customer support, customer relations management and data analytics). These service providers are contractually required to safeguard the information provided to them and are restricted from using or disclosing such information except as necessary to perform services on our behalf or to comply with legal requirements.
We also may disclose personal information about you (1) if we are required or permitted to do so by applicable law, regulation or legal process (such as a court order or subpoena), (2) to law enforcement authorities or other government officials to comply with a legitimate legal request, (3) when we believe disclosure is necessary to prevent physical harm or financial loss to QT, its users or the public as required or permitted by law, (4) to establish, exercise or defend our legal rights, and (5) in connection with an investigation of suspected or actual fraud, illegal activity, security or technical issues.
We also may share the information in other ways for which we provide specific notice at the time of collection and obtain your consent to the extent required by applicable law.
In accordance with the EU General Data Protection Regulations, individuals whose information is processed by QT are granted the following rights:
- Right to object
- Right to erasure
- Right to restrict processing
- Right to data access and portability
- Right of rectification
In accordance with these rights, at any time you may request to:
- Have your information removed from our records
- Prevent us from processing your information
- View and have access to your information
- Modify or update your information
To exercise these rights, simply email firstname.lastname@example.org with your request.
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